Updated on 15 July 2026
Introduction
This Privacy & Cookie Policy explains how Creative Nexus India collects, uses, shares, stores, and protects personal data when you visit our website, contact us, request a proposal, engage our services, participate in campaigns managed by us, or otherwise interact with us online or offline.
Who This Policy Applies To
This policy applies to website visitors, prospects, clients, client representatives, vendors, freelancers, job applicants, meeting participants, and individuals whose personal data is processed through landing pages, lead forms, advertising campaigns, email campaigns, WhatsApp campaigns, analytics, or other digital marketing work handled by Creative Nexus India.
Our Role in Campaign Data
For our own website, inquiries, hiring, vendor management, billing, and marketing, Creative Nexus India decides why and how personal data is processed. For client landing pages, ad accounts, pixels, uploaded audiences, CRM files, campaign reports, or marketing databases, Creative Nexus India usually processes personal data on the client’s instructions. The client must ensure that it has provided all required notices, obtained valid consent where required, and has the right to share such data with Creative Nexus India and relevant advertising, analytics, hosting, communication, and platform vendors.
Personal Data We May Collect
We may collect name, email address, phone number, company name, designation, city, business address, inquiry details, project brief, files you upload, billing and tax information, payment status, meeting details, communication records, website/device identifiers, IP address, browser and device details, pages viewed, cookie IDs, ad identifiers, analytics events, lead form data, campaign data, support tickets, vendor/freelancer records, and job-application details.
Sensitive Data and Children’s Data
Creative Nexus India does not intentionally collect sensitive personal data or children’s personal data on its own website unless it is required for a specific lawful purpose. Under India’s DPDP framework, a child is a person below 18 years of age. We do not knowingly target children with behavioural advertising or process children’s personal data without appropriate authorisation and verifiable parental or guardian consent where required.
How We Use Personal Data
We use personal data to respond to inquiries, prepare proposals, provide digital marketing services, design websites and landing pages, create presentations, produce videos and animations, manage client accounts, operate lead forms and analytics, run and report campaigns, schedule meetings, process invoices and payments, recruit team members, manage vendors and freelancers, secure our systems, comply with legal obligations, prevent fraud or misuse, and send service or marketing communications where permitted.
Consent and Withdrawal
Where processing is based on consent, consent must be freely given, specific, informed, unambiguous, and provided through clear affirmative action. You may withdraw consent by using the unsubscribe or opt-out mechanism in the communication, changing your cookie preferences where available, or contacting us using the details below. Withdrawal will not affect lawful processing completed before withdrawal.
Cookies, Pixels, and Analytics
We use cookies, pixels, tags, and similar technologies to keep the website functional, remember preferences, understand website performance, measure campaigns, improve user experience, and run advertising or remarketing where permitted. These technologies may include analytics tools, tag managers, ad pixels, social media plugins, and third-party platform cookies. Non-essential cookies and marketing pixels should be used only after appropriate consent where required.
Marketing Communications
We may send email, phone, SMS, or WhatsApp communications only where permitted by law and platform rules. Marketing messages should include a reasonable opt-out mechanism. Bulk commercial SMS and telecom-linked communications must follow applicable TRAI, DLT, sender ID, template, consent, and preference requirements where applicable.
Sharing With Service Providers
We may share personal data with hosting providers, analytics providers, advertising platforms, CRM and project-management tools, email and communication providers, payment processors, banks, accountants, legal advisers, auditors, production vendors, freelancers, studios, cloud storage providers, and government or regulatory authorities where required. We require service providers to process data only for authorised purposes and to maintain appropriate confidentiality and security controls.
Cross-Border Processing
Some tools and vendors used for advertising, analytics, cloud hosting, email, AI-assisted production, or project management may process data outside India. Creative Nexus India will take reasonable steps to ensure such processing follows applicable Indian law and contractual safeguards and will comply with any country-specific restrictions notified by the Government of India.
Security
We use reasonable technical and organisational safeguards, including access controls, role-based permissions, password and multi-factor authentication practices, secure storage, confidentiality commitments, vendor restrictions, and internal policies. No system is completely secure, and clients must also secure their own ad accounts, websites, domains, CRM systems, hosting, platform accounts, and credentials.
Retention
We keep personal data only as long as reasonably necessary for the purposes described in this policy, including project records, evidence of approvals, tax and accounting requirements, legal limitation periods, dispute handling, security logs, and statutory compliance. Campaign lead data should be deleted, returned, or anonymised at client instruction or contract end unless retention is legally or contractually required.
Your Rights
Subject to applicable Indian law, you may request information about processing, correction, completion, updating, erasure, withdrawal of consent, grievance redressal, and nomination where applicable. To exercise these rights, contact us using the details below. We may verify your identity before acting on a request.
Privacy and Grievance Contact
For privacy questions, data rights, withdrawal requests, or complaints, contact Creative Nexus India at info@creativenexus.in and prabhu@creativenexus.in for faster compliance handling.
Third-Party Websites
Our website and campaign materials may link to third-party websites, tools, or platforms. We are not responsible for their privacy practices, content, security, cookies, or terms. Please review their policies before sharing personal data.
Changes to This Policy
We may update this policy to reflect service, legal, operational, or technology changes. The updated version will be posted on this page with the latest update date.