Updated on 15 July 2026
Introduction
This Refund & Cancellation Policy applies to Creative Nexus India services unless a signed Master Services Agreement, Statement of Work, proposal, invoice, or project agreement states different refund or cancellation terms.
General Principle
Creative Nexus India provides custom professional services. Fees are tied to planning, strategy, creative time, production bookings, platform setup, vendor commitments, project management, and reserved capacity. Therefore, deposits, retainers, milestone payments, setup fees, third-party costs, ad spend, and approved or completed work are generally non-refundable except where expressly stated in writing.
Cancellation Before Work Starts
If the client cancels in writing before Creative Nexus India has started work, booked resources, purchased third-party assets, scheduled production, or incurred costs, Creative Nexus India may approve a partial refund after deducting administrative costs, payment gateway or bank charges, taxes where non-recoverable, and any actual costs incurred.
Cancellation After Work Starts
If work has started, Creative Nexus India may retain fees corresponding to work completed, committed capacity, strategy and planning, project management, vendor bookings, non-cancellable costs, third-party purchases, licences, ad spend, and milestone value. Any refund, if approved, will be calculated after these deductions.
No Refund After Approval, Use, or Substantial Completion
No refund is due after a deliverable, milestone, design route, campaign setup, website module, video cut, deck section, animation stage, or other work has been approved, published, used, handed over, or substantially completed. Changes after approval are treated as chargeable change requests.
Digital Marketing and Retainers
SEO, social media, performance marketing, strategy retainers, content calendars, reporting, account management, and monthly support retainers are non-refundable once the billing period has started. Unused hours do not roll over unless the project document expressly says so. Ad spend and platform spend are paid to third-party platforms and are not refundable by Creative Nexus India.
Website, UI/UX, Shopify, WordPress, and Development
Discovery, wireframes, UI design, development, QA, plugins, themes, domains, hosting, SSL, app subscriptions, integrations, and deployment work are custom services. Deposits and milestone payments are non-refundable once the corresponding phase starts. Client-caused delay, missing content, missing access, or change in brief does not create a refund right.
Video, Animation, Production, and Voiceover
Pre-production, scripting, storyboarding, shoots, studio bookings, crew, equipment, locations, models, voiceover, music, editing, animation, rendering, and post-production costs may involve non-cancellable commitments. Cancellation or postponement charges apply once resources are booked or work begins.
Presentation and Pitch Deck Design
Investor deck, sales deck, financial presentation, corporate deck, and custom PowerPoint or Google Slides work is non-refundable once strategy, structure, design exploration, or production begins. The client remains responsible for accuracy, financial claims, projections, and legal review of deck content.
Third-Party and Pass-Through Costs
No refund is available for domains, hosting, SSL, plugins, themes, stock assets, fonts, music, footage, voiceovers, model or location releases, printing, media buying, ad spend, payment gateway charges, courier or shipping, travel, cloud tools, subscriptions, or any third-party expense already incurred or committed.
Refund Processing Timeline
Approved refunds will be initiated within 3 working days after written approval by Creative Nexus India. The credited amount may take an additional 5 to 7 working days or longer depending on the bank, payment gateway, card network, or international transfer route. Creative Nexus India is not responsible for delays caused by banks, payment processors, or incorrect client banking details.
How to Cancel or Request a Refund
All cancellation and refund requests must be sent in writing to info@creativenexus.in with project name, invoice number, payment date, reason, bank details where required, and supporting documents. Telephone or verbal requests are not sufficient. Creative Nexus India may use certified email or timestamped communications for important refund, cancellation, payment, or dispute notices.
Disputes
If the client disputes an invoice, refund decision, or milestone, the client must notify Creative Nexus India in writing within 5 working days of the invoice, delivery, or decision. The parties will first attempt good-faith resolution through senior management. Work may be paused while undisputed overdue amounts remain unpaid.
Policy Abuse and Rights Reserved
Creative Nexus India may refuse refund requests that are fraudulent, abusive, inconsistent with project records, raised after approval, use, or publication, or based on changes in client preference after work has been performed. Nothing in this policy limits mandatory rights that cannot be excluded under applicable Indian law.