Refund Processing Timeline
Once a refund request is approved, the refund amount will be processed within 3 working days. The credited amount may take an additional 5-7 working days to reflect in the customer’s bank account, depending on the bank’s processing time. Creative Nexus India is not responsible for any delays caused by banking institutions or payment gateways.
Web Design
Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Creative Nexus India, and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Web Development
Payments for custom web development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Creative Nexus India, and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Search Engine Optimization, Digital Internet Marketing, and Social Media Optimization
Payments for Search Engine Optimization, Internet Marketing, and Social Media Optimization services are non-refundable, and Creative Nexus India does not issue pro-rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All setup fees are non-refundable as they are applied to costs immediately incurred by Creative Nexus India in initiating services. If a project is canceled or postponed, all monies paid are retained by Creative Nexus India, and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Website Hosting
Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If the client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 15 days after the due date of payment not received.
If a client paid for a hosting account for 6 or 12 months ahead and cancels the service before the plan expiration date, a refund may be given for the months not yet elapsed. If the client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount. Creative Nexus India reserves the right to disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.